Enable New Managers to Hit the Ground Running

Sue Garner / January 11, 2024

You’ve recruited a strong candidate, they’ve accepted the role and your new manager will soon be in post. Job done! Well, not quite. If you want new managers to hit the ground running, it’s time to plan their induction. Prioritising Recruitment & Retention According to the Ambition Index*, a survey of UK SMEs, there’s a feeling of optimism in the air. The majority of SMEs feel resilient and are exploring opportunities to unlock growth. The survey revealed that 22% plan to invest in talent recruitment and retention to achieve it. As such, upskilling current employees through training and attracting new talent are top priorities for 2024. Is your company investing in internal promotions or recruitment? If so, you want those new managers to be up and running from the offset. You need them to step up, take on responsibilities, drive productivity, generate sales and lead the team. However, they are going to need some input from you and the team to be able to do that. Even the most experienced and competent new manager will arrive with limited knowledge of how your company operates. As for internally promoted managers, they have to quickly shift their approach to fulfil a leadership role. Onboarding New Managers When onboarding new managers, consider the tools, methodologies and information that will equip them to meet your expectations. All new starters benefit from an informative induction to the company. The best way to ensure a consistent message is to produce an induction training programme. Use this to share the company values, key achievements and future goals. The programme can include links to interactive training modules, important documents and the websites of key clients. The next step is to plan a schedule for the first week or two in post. Who does the new manager need to meet? Prearrange meetings with members of the team to discuss their roles and the current projects they are working on. In addition, book meetings with clients, partners, suppliers and other priority contacts. These can be virtual, although it is often beneficial to meet in person. Buddies and Mentors Assign an experienced and positive member of the team as a buddy. They are the first point of contact for any questions in the first week. A buddy helps the new manager negotiate the working environment, bringing them quickly up to pace with business protocol. If you want to get the most from your new manager, mentoring is the next step. A mentor works with the individual’s skills to address challenges, unlock capabilities and optimise potential. This is especially valuable when the recruit has limited experience in a leadership role. Leadership Training for New Managers Continuous development is essential for any strong leader. After your new manager has been in post for a few months, discuss training needs. Is the individual proactive and how do they perform in reactive situations? Can they spot opportunities in the pipeline, as well as ensuring the team meets a deadline? Workplace training often focuses on building technical capabilities. However, for new managers, leadership training is valuable. What issues are they finding difficult to address? My online training short courses include common requirements including Employee Engagement, Effective Delegation and Team Motivation. These can be a good starting point. Building on this, advanced leadership training supports professional growth. Covering the essentials of communication, presentation and influencing skills, it supports the achievement of personal and business ambitions. Gather Feedback from New Managers Although recruits are finding their feet in your organisation, they bring expertise and experience to the table. What’s more, they see your business from a fresh perspective. For this reason, ask them for feedback on how the company might achieve its goals. What do they see as the strengths, weaknesses, opportunities and threats? Can they spot issues that could be resolved to streamline processes or better communicate the company values? Be open to feedback and benefit from valuable insight. Leave Them to It or Leverage Success So, when you recruit a new manager, you can just leave them to it. Their skills and strengths got them the job, so now it is over to them to deliver. You’ve spent enough time on the recruitment process and you need to crack on with other tasks. Alternatively, you can put measures in place to help leverage success. Prepare the necessary induction and you will benefit from managers who are equipped to hit the ground running. Contact Sue Garner for information on leadership training, mentoring or preparing interactive induction programmes. * https://www.three.co.uk/business/the-ambition-index

Training

Reignite Your Offer with a 2024 Training Strategy

Sue Garner / December 4, 2023

Freelance or employed, what is your plan for upskilling teams in the year ahead? Now is a great time to research industry trends. Then, adapt your training to deliver the desired outcomes. In this article, I cover how to create a training strategy. What are your Training Priorities? On a personal or corporate level, it’s good to start your training strategy by pinpointing your priorities. Who would you like to train and why? Consider your ideal candidate and the difference that your training could make for them. As part of this process, undertake research to identify company, or industry, goals and values. Use this insight to build a picture of training needs. Are your ideal candidates looking to upskill for career development? This might be the case, but training can also be vital for resolving workplace issues, compliance, building awareness and more. Where possible, identify the desired outcomes for both the business and the individuals you train. This insight is key to developing and promoting your course. Fill the Gap The next step in your training strategy is to identify the knowledge, skills and insight that you have. Equally important is to recognise the gaps and find ways to fill them. Research, collaboration and speaking to individuals with relevant lived experience are all development opportunities. In addition, training for trainers programmes are valuable for expanding your offer. Another option is working towards a widely recognised accreditation which may be necessary for attracting and reassuring your ideal candidates. Review & Update Your Training Offer As you start to shape your training strategy, it’s time to review your current training materials. Are your facts, figures and points of reference outdated? Imparting current data and fresh ideas is vital for making the subject impactful and memorable. If you are getting a little bored by some of the activities, it’s time for change! You need to be excited about the content of your training if you want others to engage. The Resources page on my website includes ‘Training Activity Ideas’ and tips on ‘Boosting Engagement’ which you may find helpful. Another consideration is the technology you use. Has this been updated to include new features? If so, can you incorporate this into your training sessions? Tailoring Training to a Different Audience Can you adapt your training, to make it appealing or accessible to different audiences? Internally or externally, who else would benefit from the learning? Spotting fresh opportunities is a great way to extend your reach. As a result, more people will benefit from self-development. As trainers, we are well aware of the importance of providing information in a variety of formats to appeal to different learning styles. Is your material accessible to all potential candidates? I’ve recently been building my understanding of neurodiversity in the workplace. As part of this, I’ve been researching ways to plan and deliver training to make it more inclusive. On the back of this research, I recently delivered a presentation titled ‘Embracing Neurodiversity in Learning Environments’ to an audience of trainers. If this is of interest to you, get in touch. Promoting your Training Offer The final stage in your strategy is to plan how to promote your 2024 training offer. Don’t wait for colleagues or interest parties to come and find you. Instead, be proactive and target those companies and individuals that you’ve prioritised. What is the best way to get their attention? Is it internal communication, email marketing, networking, industry events, LinkedIn, print media or paid ads? Whichever options work for you, the next challenge is preparing a compelling message to launch in January. The start of the year is a good time to get your message out. That’s because any outstanding budgets are often spent on training before the end of the financial year. Equally, companies are planning for their staffing needs for the year. As a result, they are open to upskilling employees and preparing induction training for recruits. If you offer open training events, my Resources page also includes tips on ‘How to Fill Your Course’. Your 2024 Training Strategy Spend time on your 2024 training strategy now to help you market your offer and encourage managers or clients to invest in your training. Preparing for a mid-January launch is a great way to kickstart your year. It also helps business leaders to compile training offers for staff, along with individuals who have resolutions to fulfil. If you would like my support in developing your 2024 training strategy, get in touch. For general insight, tips and support, sign up for my newsletter.

Training

Presenting a Compelling Vision

Sue Garner / October 24, 2023

If I asked you to stand up and present, would you be filled with dread? If so, don’t despair, this is a skill that can be developed. You don’t need to be a professional actor, you just need techniques for presenting a compelling vision and time to prepare. In this article, I share three essentials to get you started. Present to Build Connections, Win Trust and Influence I am often approached by business owners, senior management, team leaders and trainers looking to hone their presentation skills. They are knowledgeable and competent, yet the thought of pitching an idea leaves them hot under the collar. Glossophobia or stage fright are the terms used to describe the most common anxiety in the workplace; delivering presentations. However, we need to be able to speak up to educate, inform, convince and motivate team members, prospects, customers and stakeholders. The success of our business depends on it. I think it is important to remember that, in a digital world, we have fewer opportunities to interact. Therefore, every opportunity must be used wisely. Presenting a compelling vision is an effective way to build connections, win trust and influence actions. Before you start collating content, or harnessing that nervous energy, let me share three essential points. Start With The End in Mind (Steven Covey) Firstly, ask yourself, ‘What is the purpose of this presentation and what outcome do I want to achieve? I’ve sat through many speeches and training sessions which were packed with information. The presenter was knowledgeable and responded to questions. However, nothing changed because they provided facts, but not a vision. I was not driven to take action, my thoughts and behaviours didn’t alter and my curiosity wasn’t piqued. Now, if you are going to spend time preparing and delivering a presentation, it needs to be worthwhile. You want to engage and incite the audience; convince them and motivate them. In short, you want your presentation to have an impact. Be Invested in your Message Secondly, if you want buy-in from the audience, you need to not only know the information you are imparting but also be invested in it. “You can speak well if your tongue can deliver the message of your heart” – John Ford So, why are you passionate about the subject or driven to achieve the outcome? If you want to see fantastic presentation skills in action, watch TED Talks on any subject. Focused on ‘ideas worth spreading’ each speaker has a unique style and area of expertise, yet there is a common factor. Every speaker has a strong commitment to their message. They want to share it because they see it as valuable and important. They want to drive change by revealing innovations, challenging thoughts and behaviours, giving hope or showcasing alternatives. A speaker who talks from the heart is more likely to inspire an emotional response from the audience. This is important because it makes the message memorable and engaging. Take a moment to consider what will it mean if people sit up, listen, remember your core message and act on it. Why is this important to you and why is it important to them? This leads me to the third point. Know Your Audience Thirdly, personalise your message to the audience. Whether you are speaking at a conference, delivering training or pitching to investors, your audience believes there is value in being there. Their time is precious, so they are hoping to get something from the experience. Your challenge is to understand their motivation and respond appropriately. When you know your audience, you can pitch your content at the right level. Bring them on board by presenting information in ways that tie in with their values and tick their boxes. Consider what they need to hear or learn to engage and take those desired actions that you want to achieve. My training sessions are never the same. The core content is consistent, yet I tailor it to suit the audience. The first question I ask when clients book training, is ‘What outcomes do you want to achieve?’ This determines the presentation I prepare, which activities I use and the discussion we have. Advanced Presentation Skills The three points covered in this article are essential starting points. They can help you to prepare compelling content that inspires others to buy into the story. This can be valuable for meetings, interviews and training, as much as a conference keynote speech. If you would like to build confidence and competence in preparing content and presentation techniques, either 1:1 or as a team, contact me to discuss my Advanced Presentation Skills training. “Brilliantly paced and very informative, feel very ready to present now! The content was perfectly pitched so that I felt I was being stretched with confidence. Highly recommend to anyone looking to introduce speaking or workshops to their business.” – Sharon Strickland-Clark, Bravetart Coaching Contact me to find out more and discuss your requirements at info@suegarner.co.uk or 07775 624724.

Training, Inclusivity

Psychological Safety and Workplace Culture

Sue Garner / September 28, 2023

Collaboration and innovation are essential skills for the future success of business. However, they don’t exist in environments where employees hold back for fear of the consequences. In this article, we explore what psychological safety is and why it is essential for a successful workplace culture. What is Psychological Safety at Work? Your organisation may have a Health & Safety Policy and be compliant with the Equality Act, but is it a psychologically safe place to work? Psychological safety relates to the perception of consequences if you take a risk. That risk could be questioning a statement, challenging an idea or putting forward a suggestion. Equally, it could be admitting that something hasn’t worked or you are struggling with a project. Is it an ideal scenario if your employees rarely approach you with a problem? Surely, this means that you have a competent team who are great at using initiative and problem-solving. However, it could be the case that they are covering up errors and issues. The reason for this could be fear of an unpleasant situation; being reprimanded or looking foolish in front of colleagues. Alternatively, admitting problems could risk not receiving bonuses and opportunities that are based on successful outcomes. Equally, it might feel great when everyone agrees with your latest idea, but is this what they really think? Does a compliant nod suggest a flawless plan or do people not feel confident to point out a concern that is on their mind? Consider how you present the information and direct the response. For example, ‘Is everyone in agreement?’ leaves little room for someone to speak up. The Fearless Organisation A psychologically safe work culture is built on trust and respect. Remember that you recruited your employees because of their diverse skills, knowledge and experience. Therefore, your workplace should be filled with different thought processes, opinions and insights. This pool of perspectives and talent is where your strength lies, but only if people feel able to be themselves and express themselves without fear. In research on psychological safety, Amy Edmonson identifies the issues with being afraid to speak up. For a start, she notes that neuroscience research identifies that a fearful workplace diverts resources away from our ability to remember and process new information. This reduces our ability to analyse, think creatively and problem-solve. So, without psychological safety, your employees are less productive. Secondly, the fear of sharing concerns or trying new things hinders development and innovation. When issues aren’t flagged up, the organisation is at risk of escalating problems. And, if everyone sticks to the tried and tested, there is little chance of discovering something new. In The Fearless Organisation* Amy Edmonson highlights the importance of: Her research suggests that success is dependent on a workplace culture where everyone is valued and can contribute without reprimand or judgment. Does your Workplace provide Psychological Safety? Let’s consider your workplace based on Amy Edmunson’s three priorities. Firstly, does your recruitment process encourage diversity? If so, the team will bring a rich variety of thoughts and opinions to the table. With this in mind, did you know that I’ve recently launched Neurodiversity in the Workplace training? This builds awareness of the skills that neurodiverse individuals offer and the reasonable adjustments that can aid recruitment, integration and retention. Secondly, are employees’ views actively sought and valued? It is all about making the most of your team’s wealth of skills and perspectives. Some people need time to consider and process information, which means that the best decisions can’t always be made on the spot. Equally, some employees will be comfortable speaking up in a group, whilst others may only raise a point if they are asked on a 1;1 basis. Are there opportunities for everyone to contribute in their own way? Thirdly, if someone raises questions are they viewed as difficult and disruptive or do you thank them for their question? Do you recognise that you need to provide further information for them to do a great job? Equally, are radical ideas dismissed or are employees empowered to give them a try? A strong manager will see that an employee challenging an idea, or trying and failing offers an opportunity to discuss further and improve the plan. Leadership for Business Success Being a leader isn’t about knowing it all and having all the answers. It is about empowering and motivating employees, so you can draw on their skills and strengths. Workplace diversity is an asset and an effective workplace culture ensures everyone feels included and valued. Amy Edmonson’s three steps create a true sense of belonging. This enables both individual and organisational learning and development, motivation and retention. Therefore, the outcome of a psychologically safe workplace is a higher chance of business success. My new course on Trust and Psychological Safety offers an ideal opportunity for leaders to explore the subject in relation to their workplace and communication style. Contact me to find out more and discuss your requirements at info@suegarner.co.uk or 07775 624724. * https://www.lean.org/wp-content/uploads/2022/01/pl_Psychological_Safety.pdf

Training, Inclusivity, recruitment

Ready for the Next Leadership Challenge?

Sue Garner / August 1, 2023

As a business leader, your role is to create a strong team that collectively delivers the desired outcomes. This relies on your skills to discover and channel talent. It’s relatively straightforward when you have a team that thinks and works similarly to you. However, we know that the best teams consist of individuals with different skills. So, what if some of your team operate in a very distinctive way? They have the potential to drive productivity, problem-solving and profitability, but to do so, specific needs have to be understood and met. Many leading organisations are beginning to embrace this concept and it could be your next leadership challenge. Embracing Neurodiversity What do IBM, Deloitte, Microsoft, Dell, Hewlett Packard and Salesforce have in common? Firstly, they are world-leading organisations. Secondly, their innovations drive workplace efficiencies. Thirdly, each one of these corporations actively recruits employees with autism. This third point isn’t an act of philanthropy, it is part of their drive for excellence and success. “(SAP) managers say they (autism programmes) are already paying off in ways far beyond reputational enhancement. Those ways include productivity gains, quality improvement, boosts in innovative capabilities, and broad increases in employee engagement. Nick Wilson, the managing director of HPE South Pacific—an organization with one of the largest such programs—says that no other initiative in his company delivers benefits at so many levels.” (Source: hbr.org) Whilst neurodiverse people have long been misunderstood and judged for their differences, it is now recognised that variations in the wiring of the human brain can be a strength. Rather than focusing on trying to cure or alter the behaviours of neurodivergent individuals, we need to adjust our approach. When organisations accommodate and embrace neurodiversity, the results can be outstanding. Recruiting Talent The challenge for leaders is to assess talent, accept differences and manage individuals who operate in different ways from other team members. In my recent article Training for Inclusive Workplaces, I focused on recruitment. I shared how assessments and tasks can be more effective than traditional application and interview processes in uncovering hidden talents. Building on this, companies including Microsoft are actively working with specialist organisations and universities to help identify individuals with the desired skill sets. These partners inform potential candidates about opportunities and support them through the application process. Does your company collaborate with a local university as a recruitment strategy? Rethinking Leadership to Harness Talent Attracting neurodiverse candidates to your organisation is the first step, yet, it is only worthwhile if you harness that talent. This is the next leadership challenge; deviating from the norm to provide the training, work environment and support where neurodiverse employees can excel. Every employee is unique and one of the key roles of leadership is to gain an understanding of an individual’s skills, motivations and aspirations. It’s relatively easy when people are natural team players, but less so when individuals prefer to avoid social situations. Communication is another challenge. Get a neurodivergent person onto a subject they want to talk about and you could be there for quite some time. Equally, force a conversation on them and you may get abrupt responses or no response at all. This doesn’t mean they aren’t listening or are disinterested, it is just not where their mind is focused at that moment. It can be insightful to read the research published by Berkshire Healthcare NHS* on workplace neurodiversity. The challenges for neurodiverse employees included: However, they demonstrated excellent strengths in: If leaders provide suitable support to help neurodivergent employees, they benefit from skills that other employees lack. A Shift in Leadership Thinking This leadership challenge requires patience, understanding and adaption. It will take time to work out which management practices and employee processes are essential and which can be flexible. Five years ago, most organisations’ policies didn’t support remote working. There was some flexibility, but in-person meetings and team collaboration were seen as the ‘normal’ way of running a business. To operate through social distancing, things had to adapt. It worked well in some industries, less so in others, but lasting changes were made. Remote or hybrid working is now commonplace. This type of shift in leadership thinking is required if we are to reap the rewards of diverse and inclusive teams. Let’s learn from the successes of global corporations and see this as an opportunity for innovation and growth. Neurodiverse employees have often been the missing piece in the puzzle. By accommodating their needs, we get the whole picture. Neurodiversity in the Workplace Training Embracing neurodiversity is an opportunity that requires a fresh leadership style. Rather than avoiding or shunning those who think differently, I want to encourage businesses of all sizes to better understand neurodiversity. Workplace training can inform and equip your team with the knowledge and understanding to draw on a broader range of strengths. This could give your business a competitive advantage. * https://www.berkshirehealthcare.nhs.uk/media/109514758/neurodiversity-in-business-birkbeck-university-of-london.pdf Related Reading: https://www.linkedin.com/pulse/top-companies-who-engaging-neurodivergence-2021-andrew-williams/ Contact me to find out more about my neurodiversity training and reserve your place., at info@suegarner.co.uk or 07775 624724.

Training

Digitalisation & E-learning Driving Training Market Growth

Sue Garner / May 2, 2023

Upskilling the workforce has become a priority for businesses and this has increased the demand for corporate training. Specifically, growth is being driven by e-learning and the digitalisation of training materials. How can businesses and trainers make the most out of the opportunity to future-ready employees using virtual training modules and resources? Online Training to Upskill the Workforce A report published in PR Newswire* suggests that the future looks bright for corporate trainers. Their research indicates that steady growth in the European corporate training market will continue through to 2026. However, they’ve identified that it is the emergence of cost-effective e-learning modules and digital materials that underpin this growth. Online learning is nothing new, the first online course was offered by the Open University inCatalonia in 1985. With the development of online learning platforms, virtual courses have beenedging into the offer for many trainers and educational establishments over the last decade. What transformed things was being forced online during the pandemic. Like me, many corporate trainers had no choice but to shift to virtual and rethink how best topresent information in formats that worked online. Equally, employers had little option but toembrace online learning to upskill the workforce. Initially, it was a challenge, but the benefits of virtual training and e-learning modules soon became clear. So, what are they? The Benefits of Virtual Training and E-learning For both businesses and trainers, the first advantage is cost. Virtual training avoids expensesassociated with travel, room hire, refreshments and accommodation. Secondly, virtual training is time efficient. This is partly due to being able to access the learning from work or home, rather than travelling to a venue. Equally, it allows employees based in different offices, across the UK or globally, to attend the same training event. There are also time benefits. In-person training courses are typically a half or full-day commitment. However, it is possible to complete e-learning modules or attend virtual training sessions in 45 minutes to an hour. Not losing a member of staff for the whole day reduces disruption and this makes it easier to offer learning and development opportunities to the team. Also tied into time, it is easier for our brains to absorb and process information in small chunks. So, when trainers break down content into shorter online learning modules, they increase the chance of the learning being retained and applied. With the range of online training platforms that are now available, it has become straightforward for trainers to develop online courses and for employees to access these via a PC, laptop, tablet or phone. Virtual Instructor Led Training One concern that business owners share with me about online training is that it’s not tailored or as interactive as in-person training. I agree that this can be an issue with online training modules. They are written to impart information, such as technical skills or industry knowledge and the learner just works through at their pace. If your business is keen to tailor content and evoke discussion, I advise you to seek ut Virtual Instructor Led Training (VILT). Although online, VILT is live and interactive. The trainer delivers the content, encourages interaction and both asks and responds to questions. With VILT, there are pportunities to share ideas for implementing the learning, along with ways to overcome barriers. The Challenges of Virtual Training Successful outcomes from virtual training are dependent on several factors. Is the Future of Training Virtual? I believe virtual training will play an increasing role in upskilling the workforce. That’s largely because it’s more flexible, cost-effective and accessible than in-person training, however, it doesn’t have to stand alone. I’ve seen successful employee development when e-learning has been combined with mentoring or coaching. The training provides the foundations of learning and the mentoring aids implementation. If something has held you back from embracing virtual training, get in touch. I can answer yourquestions and provide suggestions on how to get the most out of this opportunity. For further information on VILT in advanced leadership and performance coaching, please get in touch at info@suegarner.co.uk or 07775 624724. * https://www.prnewswire.com/news-releases/corporate-training-market-in-europe-to-grow-at-a-cagr-of-7-31-from-2021-to-2026-digitization-of-learning-materials-will-drive-growth—technavio-301781903.html

Training, Inclusivity

Training for Inclusive Workplaces

Sue Garner / April 4, 2023

The Benefits of a Neurodiverse Workforce There are many benefits to a neurodiverse workforce, yet this is the most under-employed group in society. If you are looking to expand your talent pool, they are the hidden resource. However, the majority of teams lack the training and understanding to make the workplace accessible and inclusive for neurodiverse individuals. How can we change this and open up fresh opportunities? Your Ideal Candidate Could be Neurodiverse Would you like to recruit an employee who pays incredible attention to detail and is a natural problem solver? Are you looking for a candidate with a fresh perspective who is innovative and creative? Do you need a strategic thinker or someone you can rely on to be consistently productive? These are all skills that many neurodiverse individuals excel in, however, they are under-represented in the workplace. The challenge is that this pool of talent finds standard recruitment processes difficult or inaccessible. What’s more, a lack of understanding and support can make it challenging for them to fit in and thrive at work. What is Neurodiversity? The human brain is a complex system that continuously comprehends and processes information that enables us to live, understand the world and operate within it. No two brains are wired the same, so we are all unique. This explains why we have a natural affinity to certain activities or ways of learning, yet find others a struggle. Neurodiversity is a term used to describe individuals whose brain is wired in a non-typical way. This includes people with dyslexia, dyspraxia and autism. It is believed that 15% of the UK population is neurodiverse. Neurodiverse individuals process the world in a way that neurotypical individuals can’t understand. For example, they often have intense sensory awareness, so get overwhelmed in environments that are loud, bright or scented. A neurotypical individual filters out most of this sensory information, so they don’t experience the same heightened awareness of their environment. Why Employ Neurodiverse People? You might be wondering why it is worth including neurodiverse individuals in your workplace. Let’s begin by looking at some big names who have been credited with great inventions, insight and thinking that changed the world. Bill Gates, Elon Musk, Albert Einstein, Sir Isaac Newton, Greta Thunberg, Alan Turing and Michelangelo. They didn’t just accept things as they were, they challenged the norm, saw things from a different perspective, were dedicated in their pursuit and innovated. They are all known or believed to be neurodivergent. A neurodiversity document published by recruitment company Badenoch & Clark* references the introduction of an Autism at Work policy introduced by the international banking group, JP Morgan. The first cohort of neurodivergent employees proved to be consistently more productive and faster than their co-workers. The success of the initial programme led the company to recruit over 150 neurodiverse individuals to their team. These examples turn the table and question why only 21.7% (ONS data 2021) of autistic people in the UK are employed. Recruitment Challenges for Neurodivergent People Many neurodivergent individuals do not showcase their strengths in standard recruitment processes. Completing an application form is a huge barrier for someone with dyslexia and a team activity could push someone with autism far out of their comfort zone. Neurodivergence can make it difficult to make eye contact or read social cues. They might answer questions honestly, with no filter; giving very brief or highly detailed long responses. In an unfamiliar setting, they may be easily distracted as they process the environment or fidget. For untrained interviewers, these behaviours are not desirable. It might seem as though the individual isn’t interested in the role. At JP Morgan, they used Pymetric games as part of the interview process. These focused the candidates on a range of tasks which provide an overview of cognitive, social and behavioural attitudes. Other ways to find the right candidate might include offering work placement opportunities or setting a task for them to work on in advance and bring to the interview. Neurodiversity Training Many employers are reporting skill gaps, yet there is a pool of highly talented individuals who are currently being overlooked. I can see strong benefits in training teams to be more aware and open to possibilities. A fresh approach will surely be beneficial to individuals and companies. I’m undertaking training this summer, which will equip me to add neurodiversity awareness webinars and Neurodiverse Workplace Champion courses to my workplace training services. I believe that this will improve understanding and help businesses make reasonable adjustments. This will reduce the barriers to applying for positions and doing the job for highly competent individuals. Raised awareness may also help companies to recognise the neurodiverse individuals within their current workforce. People who maybe like things a certain way, ask a lot of questions, favour routine, are persistent or like to work alone. Keep an eye out for details of future courses in my newsletter and social channels. Discover a Pool of Talent In a world where fresh thinking, innovation, a productive workforce and great attention to detail can give a company a competitive edge, we are missing a trick by not adapting our recruitment processes and workplaces to make them inclusive for neurodivergent individuals. It is time to discover an overlooked pool of talent and fill those skill gaps. Discover a Pool of Talent In a world where fresh thinking, innovation, a productive workforce and great attention to detail can give a company a competitive edge, we are missing a trick by not adapting our recruitment processes and workplaces to make them inclusive for neurodivergent individuals. It is time to discover an overlooked pool of talent and fill those skill gaps. Contact me to discuss your training needs and to reserve a place on neurodiversity training that I will launch this September. * https://www.badenochandclark.com/~/media/uk/bac%20uk%2006%202021%20-%20neurodiversity%20report.pdf/

Training, Coaching

Transform your Courses into Bite-sized Resources

Sue Garner / March 3, 2023

As a trainer, you dedicate time and effort to research, plan and prepare your training sessions. Are you currently repurposing that content? If not, this article explores the benefits and options for giving your resources a fresh lease of life. Why Repurpose Training Content? As a fellow trainer, I fully understand the work that goes into preparing an effective training course. You need to draw on a wealth of knowledge, experience and insight to enlighten the audience. You also need to present the content using a variety of media; this is how we appeal to different learning styles and retain the audience’s attention. As a half-day or full-day course, there is scope to deliver this as an in-person or virtual training, but not everyone likes to learn in this way. By repurposing your content, you open up the option of expanding your reach, making the content relevant to different audiences and generating revenue through alternative streams. Feed the Appetite for Nano Learning At the start of the year, my 5 Training Trends for 2023 article highlighted the growing desire for nano learning. That is the option of accessing and digesting information in bite-sized chunks.Not everyone has time to sign up for a full day’s course, but that doesn’t mean they aren’t interested in self-development or the insight that you can impart. They just want it in a different format. You can make nano learning possible by: Dividing the training course into stand-alone modules This might include a series of pre-recorded presentations or videos, with accompanying workbook activities. The modules could be sold as a downloadable resource, with individuals picking which they are specifically interested in. Alternatively, it might be sold as subscription-based learning, with each module being released to paid subscribers every week. Hosting webinars Webinars provide a platform where information is shared and interactive discussion is encouraged. Typically 30 – 45 mins in duration, they enable participants to grasp the learning, ask questions, see demonstrations and participate. Webinars can also be recorded, so they can become on-demand content. I’m currently updating my free Guide to Running Webinars, which will be available soon. Hosting podcasts Podcasts are a popular format for learning as they can be listened to whilst driving, commuting on the train or making dinner. This audio learning might include guest speakers or interviews with thought leaders or even the audio only content from your pre-recorded videos! Creating insightful infographics The quickest way to share a wealth of data and insight is by presenting it in a condensed and visually appealing format, namely an infographic. These are great for sharing in newsletters, on social channels and in publications. You might use them as a means of driving traffic to your website or promoting an upcoming course. Creating video content A specialist in video creation may be able to convert elements from your slide deck into a video format or create an animation to illustrate key learning points. According to data shared by Mowgli, 80% of people prefer video over written text. What’s more, 7Video reports that educational videos are one of the top trends in video marketing for 2023. Extracts from a video can be used on social channels or add the transcript to your video and use it as a blog! These resources can be stored on your website. You might charge for downloading or provide some items for free in exchange for an email sign-up to build your mailing list. Take your Training to New Audiences With creative thinking, elements of your training course may be of relevance to a new audience. With a little refresh, it might be possible to tie your content into topical news or events. Keep an eye on trending keywords or forum discussions and share links to relevant resources in your website library. Provide Something for Everyone A dedicated day of training is still appealing to many learners, however, by repurposing your content, you can extend your reach. Training modules, webinars and infographics are just three of the options that make learning more accessible, flexible and convenient. They enable individuals to learn on their terms and in a style which they find easier to understand and retain. Repurposing your content can also offer you different revenue streams, a resource for promoting upcoming events and a means of marketing your expertise. Why not give it a go? How can I help you? I offer a limited number of Training Insights calls each month. These personalised 1:2:1 sessions are a quick fix – providing solutions for any of your training queries. Contact me to book your personalised Insights call today.

Training

Are Webinars Good for Lead Generation?

Sue Garner / March 3, 2023

Webinars are one tool in the potential arsenal used to generate leads, showcase expertise and drive sales. However, to deliver them you need a suitable webinar platform and time to plan and deliver the content. So, are they worth the investment? What Sets Webinars Apart from Other Marketing Strategies? As businesses, we can’t use all of the available marketing tools, so we need to select those which work for our business and, more importantly, our customers. Do webinars feature in your marketing strategy? According to On24 data, 73% of businesses have used webinars to generate quality leads and 60% use them to nurture loyal customers. Webinars have proven particularly effective for converting B2B attendees, but why? Webinars offer a means of speaking directly with your audience and building trust. They are an interactive space for sharing expertise, educating, demonstrating and, most importantly, responding to questions from the participants. In a digital age, when we are often operating remotely from our customers, webinars offer a chance for connection. Now, you can connect in person at conferences, business expos and networking events. What sets webinars apart is that there is the potential to extend your reach beyond the capacity of a venue. You have the opportunity to speak with interested parties from around the globe, breaking down the geographical barriers of attending a physical event. There is also the option of recording the live webinar for individuals to access as on-demand content. Therefore, if the timing doesn’t suit, interested parties can still access your content at a time that is convenient to them. What are Webinars Used for? The starting point of planning a webinar is understanding what your target audience is interested in. What would entice them to register and log on? Depending on your business, this could include: Some businesses use webinars as a means of creating a resource library. The recordings are categorised on the website, with an email sign-up required to access the content. This can be an effective way of sharing information, raising visibility and building your mailing list. In addition, webinars are an effective tool for in-house training. This isn’t a marketing strategy, but it can be useful for informing remote workers or global branches in a single event. Recordings can be accessible to staff for reference and used in the induction of new employees. Raise Brand Visibility and Authority Some of my clients have been consistently using webinars as a means of raising the visibility of their brand and showcasing their authority. Starting in lockdown, when options were limited, I have consistently helped clients to plan and hone informative and interactive webinars. In many cases, the hosts have been invited to join industry panels or speak at events. If you are considering webinars as a means of driving up your brand reputation, or you have been disappointed with the results of previously run webinars, I can assist. Firstly, my updated Guide to Running Webinars will soon be available to download from my website. Contact me if you’d like a copy as soon as it’s released. This resource outlines: I offer tailored 1:1 Winning Webinars coaching to advise and assist with your planning, delivery and follow-up needs. What is the Best Time to Host a Webinar? One question that I’m often asked by clients concerns timings. That is because a successful webinar is dependent on the live audience who participate in chat, Q&A sessions and polls – without their input, it is just a presentation. So, when are your target audience most likely to be available? Research by Live Webinar has shown that midweek is a good time, more specifically Thursdays. GoTo research suggests that 11am and 2pm are the times with the highest number of attendees. It is also preferable to keep the timing to 30-40 minutes, which might mean splitting content into more than one webinar. Be aware that, according to BigMarker, only 44% of those who register for a webinar attend and more than a quarter of attendees sign up on the day. So keep promoting your event until the final hour! Are Webinars Worth It? If your products and services are best promoted by educating prospects with demonstrations, discussions and insight, webinars could be a successful marketing strategy. As it requires a paid platform for delivery, you need sufficient content to run regular events and make the investment worthwhile. The focus has to be on the target audience – what content is of value to them and what do you need to put in place to entice them to attend and join in? Get it right and webinars can prove a cost-effective means of extending your reach, lead generation and strengthening both trust and authority. If you would like to receive monthly training tips and related information, I invite you to sign up for my newsletter.

News, Training

How to Put Training into Practice

Sue Garner / February 9, 2023

With the issue of skill gaps being reported in every industry, more employers are recruiting and promoting ‘best fit’ candidates and developing potential with training. It’s an effective strategy if the individuals put training into practice. However, if training is a tick box exercise, it’s worthless, so how do we ensure implementation? Filling the Skills Gap with Training Employers across the UK are struggling to recruit employees with the necessary competencies, experience and attitude for the role. In the Hays 2022 What Workers Want survey, 77% of employers had concerns about skill shortages. To address this, 60% reported increasing training resources to upskill employees. In addition, 80% were willing to hire individuals with potential, rather than the ideal candidate. The alternative is to leave vacancies unfilled. These ‘best fit’ candidates need training and development opportunities to bring them up to speed. As a professional trainer, mentor and coach, I have always focused on outcomes. There is no point in me delivering training or attendees joining me if they never apply what they learn. Training only becomes valuable when it is implemented. In my experience, four critical factors are required if training is to be put into practice: Training Delegate Attitude Our mindset is different if we are told to attend training, compared to if we are involved in the process and agreeing on training needs. Our attitude is positive if we understand the purpose and see what is in it for us and that makes us open to learning. Help elevate delegate motivation by encouraging them to identify needs before and during training sessions. Equally, whilst there are organisational benefits to upskilling team members, individuals will be more motivated by personal gains. For this reason, it is useful to understand their priorities and ambitions. What will completing and implementing training mean to them? Pre-training Preparation Pre-training preparation helps the trainer to tailor the course content and outcomes to meet the needs and expectations of the organisation and the delegates. It also promotes delegate readiness. To encourage engagement, it is important that training is pitched at an appropriate level for the individuals. Too low and they will be dismissive, too high and they won’t feel confident about actively participating or applying the learning. A pre-course questionnaire might be used to inform this. The course content also needs to relate to the organisation and the role. Collaboration between the organisation and trainer helps ensure that activities tie into the work environment. All expectations should be explained to the delegates before the course. Will they be required to share key points of the learning with other staff or write a training report for their manager? Do they need to bring anything, prepare questions or complete pre-work in advance? Training Design & Delivery Professional trainers design courses using a variety of media and resources that all learning styles can connect with. Delivery is dynamic, positive and impactful, driving delegates to see the purpose and value of upskilling. There are opportunities for questions to be asked and answers given or solutions discussed. Ideally, the content will be tailored around smart objectives and outcomes focused. It may incorporate a delegate commitment to self-identified actions following the course. Providing takeaway resources can provide a point of reference that delegates can revisit when specific scenarios occur. Learning Transfer Even when the training is fresh in delegates’ minds, transferring the learning into the workplace will not happen without adequate time and support. Delegates require the opportunity to put it into practice and to be encouraged. If they hit a barrier or setback, they need support and reassurance to try again or they will default to what is comfortable and familiar. Individuals may need to be prompted to use their new skills and asked how they are getting on. Is there anything else that would help them to develop? This workplace support may come from peers, managers or a performance coach who holds them accountable, recognises progress and optimises their potential. The success of training will only be as good as the success of the learning transfer, so it is critical that workplace support or follow-up is included in the training plan. This is a crucial, yet often overlooked, element that determines if the organisation receives good value for their investment. Training to Develop Talent Upskilling individuals can resolve skills gaps, but only if the individual is motivated and prepared, the training is relevant and engaging and there is ongoing support with implementation. With the four steps in place, training can make businesses rich in talent. If leadership training and performance coaching could transform the capabilities of your team, get in touch to discuss your requirements at info@suegarner.co.uk or 07775 624724.